"Mother" Family Heart Necklace Sterling Silver

Every Neatie piece is made especially for you — and delivered with care, wherever your story needs to go.

Enjoy free shipping on every order, with no minimum spend required. Once your personalisation is confirmed, our makers begin creating your piece by hand through a detailed process of modelling, cutting, engraving, finishing and plating. Because every item is individually made to order, it is never simply picked from a shelf — it is created just for you.

Most orders are designed, handcrafted and delivered within approximately 1–2 weeks after payment. Need your gift sooner? Express delivery may be available at checkout for selected destinations, helping your order arrive in as little as around one week. Please allow additional time during busy gifting seasons, including Christmas and other peak periods.

Your order will be shipped from the Neatie operation best suited to your location, helping us provide a smoother international delivery experience. You will also receive an order confirmation by email, so you can keep your special gift plans on track.

Please double-check your personalisation, sizing, spelling, dates, uploaded photos and delivery address before placing your order. These important details become part of your one-of-a-kind creation.

We want you to love the meaning behind your Neatie piece as much as the piece itself. Every personalised item is created exclusively from your chosen names, messages, images, materials and design details. For this reason, personalised jewellery, figurines and photo gifts are generally not eligible for return or exchange because of a change of mind once production has begun.

However, your confidence matters to us. If your item arrives faulty, damaged, or materially different from the confirmed order details, please contact our support team as soon as possible with your order number, a clear description of the issue and photographs of the item. Our team will review your case and guide you through the next steps.

For non-personalised items, returns may be accepted in accordance with the applicable return policy, provided that items are unused, in their original condition and returned with the original packaging. Return requests should be submitted promptly after delivery.

To help us create your piece exactly as you imagined it, please take a moment to review all custom details before checkout. A perfectly spelled name, a carefully selected photo and the right size are the small details that turn a beautiful gift into an unforgettable one.

Additional Product Information

Made Especially for You

Every Neatie personalised piece is created to order from your selected names, dates, messages, images and design details. From a meaningful name necklace to a family birthstone bracelet, a fingerprint pendant or a photo keepsake, your item is made to celebrate a story that is uniquely yours.

Materials & Finishes

Available material options may include sterling silver, gold, white gold, rose gold, gold-plated sterling silver, white-gold-plated sterling silver and rose-gold-plated sterling silver. Material availability varies by design, so please check the product options before ordering. Gold-tone variations are designed to bring a warm, timeless finish, while silver and white-gold tones offer a clean, contemporary look.

Personalisation Details

Please enter all personalisation exactly as you would like it to appear on your finished piece. This includes spelling, capital letters, punctuation, spacing, dates and symbols. Where available, you may also select font styles, coloured stones, chain lengths, ring sizes and engraving options. Some designs may have character limits or layout restrictions to ensure the final piece is balanced, durable and beautifully finished.

Engraving, Fonts & Layout

Engraving placement, font size and layout are adjusted according to the shape and available surface area of each design. Longer names or messages may appear in a smaller size to ensure they fit clearly and securely. The final arrangement may differ slightly from the online preview, as each personalised item is individually prepared for production.

Birthstones & Coloured Stones

Selected jewellery designs can be personalised with coloured stones to represent birthdays, loved ones, anniversaries or simply the colours you love. Stone colour, setting position and quantity depend on the product design. Please note that the appearance of stones may vary slightly due to screen settings, lighting and the handcrafted nature of the finished item.

Photo, Handwriting & Artwork Uploads

For photo jewellery, figurines, crystal gifts, handwriting pieces and bespoke designs, a clear upload helps create the best possible result. We recommend using a high-resolution image with good lighting, a visible subject and no heavy filters, shadows or blur. For figurines, supplying several photos from different angles can help achieve a more recognisable and lifelike result.

Handcrafted Character

Your item is individually made rather than mass-produced. Small variations in engraving depth, stone placement, colour tone, texture and finish can occur during the handcrafting process. These subtle differences are part of the character of a personalised piece and help make every creation one of a kind.

Colour & Screen Display

Product images are shown as accurately as possible; however, colours may look different depending on your device, display settings, lighting and chosen material finish. The tone of metal plating, gemstones, printed images and engraved details may vary slightly from the online images.

Size, Fit & Everyday Wear

Please check the product dimensions, chain length, bracelet length and ring size guide before placing your order. For rings, we recommend measuring at a time when your fingers are at a normal temperature, as finger size can change throughout the day. If you are purchasing a gift, a slightly adjustable or classic pendant style may offer greater flexibility.

Jewellery Care Guide

To help preserve the beauty of your personalised jewellery, remove it before swimming, showering, exercising or using household cleaning products. Avoid direct contact with perfume, lotion, hairspray and other chemicals. Store your piece separately in a dry jewellery pouch or box, and gently clean it with a soft, dry polishing cloth when needed. Proper care will help maintain the shine and finish of your treasured piece over time.

A Meaningful Gift, Ready to Give

Personalised jewellery turns an occasion into a lasting memory. Whether you are marking a birthday, anniversary, wedding, graduation, new baby, memorial moment, Mother’s Day, Father’s Day or Christmas, your chosen details make the gift truly unforgettable. Please allow sufficient time for personalisation, handcrafting and delivery when ordering for a special date.

Important: Please review every custom detail carefully before checkout. Personalised items are made according to the information you submit, and changes may not be possible once production has started.